Harris Holding – is the trade name of S.C. HARRIS HOLDING S.R.L., a legal entity of Romanian nationality, with its registered office in Șelimbăr, Str. Painter Nicolae Brana no. 3, Sibiu county, with order number in the Trade Register J32/308/2013, unique tax registration code RO31465120.
Seller – Harris Holding SRL.
Buyer – can be any natural person who is over 16 years old or legal person or any legal entity that creates an Account on the Site and places an Order.
Customer - can be any natural person who is over 16 years old or legal person who has or obtains access to the CONTENT, through any means of communication made available by Harris Holding (electronic, telephone, etc.) or based on a user agreement existing between Harris Holding and it and requiring the creation and use of an Account.
User – any natural person over the age of 16 or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Customer/Buyer and the history of the Buyer on the Site (Orders, tax invoices, guarantees Goods, etc.). The User is responsible for and will ensure that all information entered when creating the Account is correct, complete and up-to-date.
Favorites – section of the Account that allows the Buyer/User to create Lists of Goods that they wish to track in order to make a possible purchase using the service provided by the Seller, to track the Goods by receiving Commercial Communications from him.
List – the Favorites section where the Buyer/User can add Goods that they want to watch for a possible purchase and which they can then delete or add to the shopping cart ("My Cart"). Lists are Private: they can only be viewed by the Account holder.
Shopping Cart – section of the Account that allows the Buyer/User to add Goods that they wish to purchase at the time of addition or at a later time; if the Goods are not purchased at the time of addition by placing the Order, the Buyer/User will benefit from the service offered by the Seller to track the Goods by receiving Commercial Communications from him.
Website – the online store hosted at the web address www.foodfromlight.com and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
Goods – any product listed on the Website, including the products mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the act of exhibiting for commercial purposes, a finite number of Goods having a limited and predefined stock, for a limited period of time established by the Seller.
Contract – represents the remote contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – represents
Document – these Terms and Conditions
Commercial Communications – any kind of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding Harris Holding offers or promotions, information regarding Goods and Services added to the "Account/My Cart" section or the "Account/Favorites" section as well as other commercial communications such as market research and opinion polls.
Transaction – collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Harris Holding to the Buyer using the services of the card processor agreed by the Seller, regardless of the method of delivery.
Specifications – all specifications and/or descriptions of the Goods and Services as set out in their description.
"Cut Price" represents the reference price, i.e. the lowest price applied by the Seller at least during the last 30 days before the date of applying the price reduction to the Good. Under the law, the Cut Price can also be maintained under the conditions of a successive, gradual reduction. The Cut Price is valid within the limit of the available stock of the Good/Service.
"Sales Price" represents the counter value of the Good, claimed and requested by the Seller, Buyer/Client/User, highlighted accordingly in the product page of the Site. The Seller can display distinctly, in a visible way, the value amount of the difference between the Sale Price and the PRP and/or the value or percentage difference between the Sale Price and the Cut Price. The Sale Price is valid within the limit of the available stock of the Good/Service.
Search algorithm The search algorithm consists of 2 components: text relevance (score represented by the matching between the search term and the data of the Good), the popularity of the Good on the site.
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer, after placing the Order, has an informative role and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If it changes the amount of Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.
2.5. For Orders to be delivered to Harris Holding headquarters, prices and reservations for Goods and/or Services are valid 72 (seventy-two) hours after the Order is registered by the Buyer.
2.6. The document and information made available by the Seller on the Site will form the basis of the Contract.
3.1. Access to place an Order is allowed to any User/Buyer. For justified reasons, Harris Holding reserves the right to restrict the User's/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the User's/Buyer's conduct or activity on the Site, the actions it could harm Harris Holding in any way. In any of these cases, the User/Buyer can contact Harris Holding, to be informed about the reasons that led to the application of the above-mentioned measures.
3.2. Communication with the Seller can be done through direct interaction with him, including through online support (Live Chat) or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to justify it.
3.3 In the case of an unusually high volume of traffic coming from an Internet network, Harris Holding reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
3.4. Harris Holding may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with whom Harris Holding has concluded partnership contracts, in a certain period of time or within the limit of available stock.
3.5. All prices related to the Goods and/or Services presented on the Site are expressed in RON (RON) and include VAT.
3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the currency of his issuing differs from RON. Responsibility for this action rests solely with the Buyer.
3.7 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
3.8. After 14 (fourteen) days from the purchase of a Good, the Buyer will be asked to write a Review related to the purchased Good or Service. The request will be sent to the email address entered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users/Clients/Buyers on the Site and is actively involved in the development of new Services and in detailing the characteristics of the Goods as completely as possible.
4.1. The Seller may subcontract to a third party for Services related to the fulfillment of the Order, with the Buyer's information, without his consent being necessary. The Seller shall always be liable to the Buyer for all contractual obligations.
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Harris Holding, which is All rights obtained in this regard directly or indirectly (through licenses for use and/or publication) are reserved.
5.2. The Customer/Purchaser/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by Harris Holding, include to any Content outside the Site, the removal of the signs signifying Harris Holding's copyright on the Content, as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Harris Holding.
5.3. Any Content to which the Client/Purchaser/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between Harris Holding and it, and without no implied or express warranty on the part of Harris Holding with respect to that Content.
5.4. The Customer/Purchaser/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
5.5. If Harris Holding grants the Client/Buyer/User the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer/User has or obtains access following this agreement, this right shall extends only to that or those contents defined in the agreement, only during the existence of that or those contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of Harris Holding for that Customer/Purchaser/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration of the user agreement.
5.6. No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of Harris Holding and/or the employee of Harris Holding who mediated the transfer of Content, if it exists, against that content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.
6.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods to the shopping cart, then finalizing the Order, making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good is available for purchase subject to availability of stock. Adding a Good to the shopping cart, in the absence of completing the Order, does not result in the registration of an order, implicitly neither does the automatic reservation of the Good.
6.2. By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, upon prior notice to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by Harris Holding, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.5. The buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 calendar days, without citing any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good expires within 14 days from:
6.6. If the Buyer decides to withdraw from the Contract, he will be able to contact Harris Holding http://www.foodfromlight.com/pages/contact
6.7. If the Customer/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid by bank card - by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;
6.7.2. for Orders paid with Op/Bank Transfer/ - by bank transfer or by generating a voucher with the value of the returned product;
6.7.3. for Orders paid for cash on delivery / with cash at the Harris Holding headquarters - by returning cash to the headquarters, by returning the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.
6.8. The Seller will be able to delay refunding the amount until he receives the Goods sold or until he receives proof that they have been dispatched, if he has not offered to take back the Goods himself (the latest date will be taken into account).
6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good, within a maximum of 7 (seven ) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
6.10. The availability of a Good will be displayed on the Site as follows: "in stock" – we have more than 100 pieces in stock; "limited stock" – we have less than 50 pieces in stock. "to order" - The good is not available in stock and for the moment we have no information about its availability. But, if you register an Order for a Good that has "on order" in its title, one of our sales consultants will check the availability of the product in stock and will contact you to inform you of the availability of the Good. "out of stock" - The good is no longer available in stock.
7.1. The following are excluded from the right of withdrawal from the Contract:
7.1.1. the provision of Goods and/or services the price of which depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.2. supply of Goods made according to the specifications presented by the Buyer or clearly customized;
7.1.3. supply of Goods that are likely to deteriorate or expire quickly;
7.1.4. supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;
7.1.5. the provision of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
8.1. Harris Holding will keep any information you provide confidential. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, for its own benefit, such information, ideas, concepts, know-how or techniques that you have submitted to us through the Site. Harris Holding will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.
9.1. The Buyer/User/Client may at any time change their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:
9.1.1. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
9.1.2. by contacting the Seller.
9.2. By adding Goods to the Account section:
"My shopping cart", the Seller will send the Buyer/User Commercial Communications regarding:
9.3. Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:
- suggestions of Goods or Services recommended to be used together with the purchased Good or Service.
9.4. The Customer/User can unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from Harris Holding or by contacting Harris Holding in this regard.
9.5. Also, to improve the offer of Goods and Services and the buying experience, we will use your data to conduct market research. The information obtained from these market researches will not be used for advertising purposes but only for those mentioned above. Your responses to market research will not be associated with your identity and will not be passed on to third parties or published. You can object to the use of data for market research and opinion polling purposes at any time by accessing the unsubscribe link displayed in the message or by contacting Harris Holding
10.1. The prices of Goods and Services displayed on the website include VAT in the section for individuals; do not include VAT in the section for legal entities
10.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by Harris Holding, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.
10.4. For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each Order, existing in the Account.
10.5. Through this method of communication the Buyer, by accessing his Account, will have a record of the invoices issued by Harris Holding, being able to save and archive them in turn at any time and in any way he wishes.
10.6. By sending the Order, the Buyer expresses his consent to receive the invoices in electronic format by Harris Holding adding them to his Account, by means of electronic mail, to the e-mail address mentioned in his Account.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this matter at the email address: office@foodfromlight.ro.
10.8 The payment card data of the User/Buyer will not be accessible to Harris Holding nor will it be stored by Harris Holding, but by the payment processor integrated in the Site, an entity authorized to provide card identification data storage services, about whose identity the User/Buyer will be informed, prior to entering the data. Harris Holding provides the service in the field of registration and storage of the user's payment card data through the entity authorized to provide card data storage services, Shopify International Ltd, a company established and operating according to the legislation of the European Union. The personal data contained in the tokenization database will be processed in accordance with the provisions of the applicable legislation, in particular Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of this data, which repeals Directive 95/46 / EC (hereinafter referred to as "GDPR"). Harris Holding, as the operator of the personal data contained in the tokenization database, entrusts Shopify International Ltd with the processing of the aforementioned data for the purpose of providing the tokenization services.
10.9. For transaction security reasons, the User/Buyer is advised not to stay logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (eg: contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).
11.1. The delivery conditions of the Goods sold by Harris Holding can be found in the Order Delivery section.
11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
11.3. The Seller will deliver the Goods only on the territory of Romania.
12.1. All Goods sold by Harris Holding benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The goods are new, in the original packaging and come from our own production or from sources authorized by each individual manufacturer.
13.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understood by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller's staff).
14.1. The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for their loss .
14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.
14.3. By creating the Account and/or using the Content and/or placing the Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account is created and/or the use of the content and/or the date of placing the Order.
14.4. The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is enforceable against Clients / Users / Buyers from the moment it is displayed on the Site. In the event of any such change, we will display the modified version of the Document on the Site, so please check the content of this Document periodically.
15.1. Reviews can be written by Users/Customers/Buyers in the "Reviews" section. The information entered can be both positive and negative, and will refer to the features and how to use a product.
15.2. At the time of registering a particular review, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and grant the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
15.3. Each User/Client/Buyer, when registering Reviews in the mentioned section, undertakes to comply with the following rules:
15.4. In addition to a realistic and objective, critical evaluation, when registering a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the General Rating, and a Review accompanied by a low Rating leads to a decrease in the General Rating.
15.5. When a Review is flagged by a User/Customer/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully reviewed by the Seller to determine if it violates the Site's Terms and Conditions. The entered texts are removed from the Site only after their examination by the Seller without any obligation and notification of the latter to the User/Client/Buyer who added the review.
15.6. If the Seller finds that the Terms and Conditions have been violated repeatedly, it reserves the right to suspend the ability of the User/Customer/Buyer to post Reviews. Any referrals or complaints related to the Goods purchased by the Buyers will not be subject to any Review, the latter being obliged to comply with the provisions of chapter 19 below in order to quickly and amicably resolve any such referrals/complaints.
16.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.
17.1. See the Cookies Policy, which is part of this Document.
18.1. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform timely and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.
18.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages to the other.
19.1. This document is subject to Romanian law. In case of any disputes arising between the Seller and Users / Buyers, an amicable solution will be tried first. This chapter and the procedure below represent evidence of the Seller's willingness to resolve quickly, efficiently, amicably, alternatively, extra-judicially, the referrals/complaints/litigations in which he is a party, using all the legal mechanisms and measures applicable in Romania.
19.2. Thus, for notifications or complaints related to the purchased Good, Buyers have at their disposal at any time the possibility of submitting the said complaint through the contact form available on the Website. The maximum term for solving complaints or notifications by the Seller is 30 calendar days from the date of their receipt. If the Buyers: do not receive a response from the Seller at the end of 30 days; or receive a response after this term from the Seller; or are dissatisfied with the way the referral/complaint was handled by the Seller; can appeal to the alternative resolution procedures (SAL/SOL) presented below and subsequently to the competent courts according to art. 19.7 of this document.
19.3. SAL represents an alternative mechanism to the judicial system, through which consumers are offered the opportunity to resolve potential disputes, when faced with a problem related to the purchase of a Good. Thus, referrals or complaints against traders will be submitted voluntarily by consumers, and will be resolved in an independent, impartial, transparent, fast and fair manner. Access to this alternative method of resolution can be done both online according to point 19.5 below, as well as through the classic methods, on paper or on another durable medium according to art. 19.4. below.
19.4. With a view to alternative dispute resolution, the Buyer's notification or complaint can be submitted in writing directly to
Directorate of Alternative Dispute Resolution of the National Authority for Consumer Protection at the following contact details:
address: Bucharest, Boulevard Aviatorilor no. 72, sector 1, postal code 011865,
phone: 021.307.67.69;
fax: 021.314.34.62,
e-mail: dsal@anpc.ro.
The Alternative Dispute Resolution Department of the National Authority for Consumer Protection is competent to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a merchant operating in Romania and is included in the list of ADR entities at the level European, available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2". For more details, Buyers can access the link displayed on the website in the ANPC - SAL section.
19.5. Considering the provisions of Regulation (EU) no. 524/2013 on the online resolution of consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC, the User/Buyer has the possibility to opt for the out-of-court settlement of any disputes, and by using the European online dispute resolution platform (SOL platform), a digital tool created by the European Commission to facilitate the independent, impartial, transparent, effective, speedy and fair out-of-court settlement of disputes concerning contractual obligations arising from contracts for the sale or provision of online services between a consumer residing in the European Union and a trader established in the European Union. In this regard, the existing link in the section: Online Dispute Resolution can be accessed.
19.6. SAL and SOL do not represent two different mechanisms for the resolution of possible referrals/complaints. The buyer understands that the alternative dispute resolution and the online dispute resolution subsist as a single mechanism, representing one and the same instrument with an identity of purpose, object and finality between them. The buyer understands that the distinction between SAL and respectively SOL is represented by the method of access / the initial format of the respective notice/complaint, so that in the case of SAL the consumer's form of address is a classic one, in writing (by email, by post) that in the case of SOL, the consumer opts for the use of completing an existing form on a digital platform, exclusively online.
19.7. In the event that the amicable or alternative resolution of notifications/complaints/litigation will not be possible, or a mutual consensus will not be reached, they will be resolved by the competent Romanian courts in the Municipality of Sibiu.
